.      Our Services are Guaranteed We are totally committed to our clients' success and believe that clear objectives and a strong partnership between client and consultant produce outstanding results. Be it an on-site improvement project or a public seminar, we are confident that the quality of our services -- and our service -- will deliver added value and a substantial return on your consulting or training dollar. Service guarantee: You must be completely satisfied with our service or there is no fee. Results guarantee: Success measures and action plans will be agreed to up front. We will continue to work with you, for no additional fee, until those results are achieved. Don Penkala President Granite Bay Consulting, Inc. .